## 1. Return Conditions
To protect the health and hygiene of all users, we have a special return policy for adult toys:
- Unopened, unused products in their original packaging can be returned within 7 days after receipt.
- The returned products must be completely sealed and unopened.
- The return shipping cost is borne by the user.
## 2. Non-Returnable Situations
Returns are not accepted under the following circumstances:
- Products that have been opened or used.
- Custom or personalized products.
- Hygiene products.
- Products with obvious signs of use.
## 3. Refund Process
- Return requests must be submitted through customer service channels.
- After approval, refunds will be processed within 5-7 working days.
- Refunds will be returned to the original payment account.
## 4. Exchange Policy
- If there are quality issues with the product, an exchange can be requested.
- Exchanges are limited to the same model and specifications.
- We will bear the shipping cost for exchanges.
## 5. Privacy Protection
We promise:
- All return and exchange information will be strictly confidential.
- Packaging will use neutral, unmarked outer packaging.
- Bills and logistics information will not display specific product details.
## 6. Special Statement
- The final interpretation of this policy belongs to our company.
- We reserve the right to adjust the return and exchange policy at any time.
